This policy covers any paid CohostBNB subscription or add-on billed through Stripe.
You may cancel at any time from your account or by emailing [email protected]. Cancelling stops the next billing cycle; you keep access through the end of the period you already paid for. We do not prorate refunds for the unused remainder of a billing period. If this is your first charge on a new subscription, you may request a full refund within 7 days of that first charge by emailing us.
Every software plan is a flat subscription, never a percentage of your bookings. Properties above the number your plan includes are billed through Stripe as a flat per-property quantity on the same subscription. Disputed charges are resolved the same way as the subscription refund process above: email us and we will investigate.
Managed co-hosting is billed monthly as a percentage of booking revenue, not a flat subscription, and is month-to-month with a 30-day cancellation notice. Setup fees (where charged) are one-time and non-refundable once onboarding work has started. Because fees are calculated from booking revenue already earned, fees already collected for completed stays are not refundable; cancelling stops the service and any further fee collection once the 30-day notice period ends. If you believe a fee was calculated incorrectly, email [email protected] with your property and booking reference and we will investigate and correct any error.
Email [email protected] with the email address you used at checkout and your subscription reference. We respond to every request.
Card statements and Stripe receipts may show our previous trading name until the payment processor record is updated.
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